This authenticity sourcing page explains how Lume & Layer BD selects suppliers and reviews products. We source authentic international beauty products from trusted suppliers.
Authenticity sourcing standards we follow
We do not claim authorized-dealer status unless written authorization exists for the relevant brand and period.
Supply chains can involve intermediaries. We prioritize partners who provide consistent packaging quality and documentation when requested.
What we check
Before dispatch we review packaging condition, seals where applicable, and whether the item matches the ordered SKU.
If something looks wrong in pre-dispatch checks, we do not ship it.
How customers can help
Buy through official checkout only. Keep invoices and unboxing videos. Report packaging concerns quickly.
Compare delivered items to product galleries. Ask us if a language edition looks unexpected.
Need help? Visit Contact Us or the catalogue. Background: Cash on delivery and cosmetics.
Please re-read this authenticity sourcing before confirming an unusual request, then message support if anything is still unclear.
Keep packaging photos from the product page handy when the courier arrives so you can compare seals and labels quickly.
If your building has security gates, add entry instructions in the order notes to reduce failed delivery attempts.
For multi-item orders, check each SKU against the confirmation list before the delivery person leaves.
Hot and humid weather can affect how creams feel. Store opened products as directed on the label.
Patch-test new actives on a small area first, especially acids, retinoids, and high-strength brightening serums.
When messaging support, use one thread per order number so our team can track photos and decisions clearly.
District names and landmarks matter for courier routing outside central Dhaka. Write them in English and Bangla if helpful.
We prefer honest catalogue pages over inflated claims. Live stock and prices should match what you can add to cart.
Cash payment should match the checkout payable total, including any delivery charge shown before you confirmed.
International beauty packaging may include multiple languages. Ask us if a carton looks unfamiliar compared with gallery images.
Routine building works best when you change one product at a time and give your skin several days to adjust.
Save your confirmation SMS or email until the parcel is accepted and checked.