Get in Touch
Contact Lume and Layer for product questions, order support, and beauty guidance in Bangladesh. WhatsApp is the fastest way to reach us – we usually reply within a few hours.
Share your order number when you message. For catalogue browsing, visit the shop. Learn more about customer service best practices.
Proudly serving skincare lovers across Bangladesh. Contact Lume and Layer anytime during business hours for COD order help.
We can help confirm live SKUs, packaging photos, and delivery expectations before you checkout.
Email support@lumeandlayerbd.com if WhatsApp is unavailable. Keep messages polite and include clear photos when reporting parcel issues.
Hours
Saturday-Thursday, 9am-6pm (Bangladesh time). Fridays and public holidays may have slower replies.
When you contact Lume and Layer about a delivery, include your full name, phone, and order ID from the confirmation message.
For authenticity questions, read Authenticity and Sourcing first, then message us if you still need help.
We do not provide medical advice. Patch-test products and consult a dermatologist for clinical skin concerns.
Thanks for choosing Lume & Layer BD – we are a small team and appreciate clear, patient messages.