This shipping policy covers how Lume & Layer BD delivers orders across Bangladesh, how to check parcels, and what to do if something arrives damaged or incorrect.
Shipping policy overview for Bangladesh parcels
Everything must be checked in front of the delivery person before they leave. Start a continuous unboxing video before breaking the seal.
Delivery charges calculate at cart/checkout and vary by area. Timelines depend on courier capacity, weather, and location.
Address accuracy
Provide a complete address, landmark, and active phone number. Incomplete details commonly cause delay.
Change address before dispatch by contacting support as early as possible.
Damaged or missing items
If the outer packaging is crushed or wet, capture it on camera. Contact us the same day with your order number.
Claims follow the Return and Exchange rules after we review evidence. This shipping policy explains the delivery process itself.
Need help? Visit Contact Us or the catalogue. Background: Cash on delivery and cosmetics.
Please re-read this shipping policy before confirming an unusual request, then message support if anything is still unclear.
Keep packaging photos from the product page handy when the courier arrives so you can compare seals and labels quickly.
If your building has security gates, add entry instructions in the order notes to reduce failed delivery attempts.
For multi-item orders, check each SKU against the confirmation list before the delivery person leaves.
Hot and humid weather can affect how creams feel. Store opened products as directed on the label.
Patch-test new actives on a small area first, especially acids, retinoids, and high-strength brightening serums.
When messaging support, use one thread per order number so our team can track photos and decisions clearly.
District names and landmarks matter for courier routing outside central Dhaka. Write them in English and Bangla if helpful.
We prefer honest catalogue pages over inflated claims. Live stock and prices should match what you can add to cart.
Cash payment should match the checkout payable total, including any delivery charge shown before you confirmed.
International beauty packaging may include multiple languages. Ask us if a carton looks unfamiliar compared with gallery images.
Routine building works best when you change one product at a time and give your skin several days to adjust.
Save your confirmation SMS or email until the parcel is accepted and checked.